Frequently Asked Questions

Questions

Answer

I recently received a door hanger at my home/business, what does this mean?

How can I avoid receiving another door hanger?

What are my water days and times?

My neighbor waters 7 days a week. Is that allowed?

What service does I.C.E. provide?

My friend doesn’t pay the same rate for water, why?

The house next door is vacant and their sprinklers are stuck on. Can you help?

Who can I call to report water waste?

Can you tell me how much my bill is?

Can you tell me about the toilet and washing machine rebates?

What are some easy ways to save water?

I received a notice for overwatering but it is really for my neighbor’s house. What should I do?

My neighbor has water coming into my backyard. Can you help me with that?

Some customers say there is no way to water without having runoff. Is that true?

How do I safely get rid of algae on my sidewalk?

What information is needed when reporting water waste?

My neighbors are watering all the time, why don’t they get a notice.

How do I know if I have a leak and what do I do about it?

To report water wasters, please call the Sacramento County Water Agency at 875-1955 or fill out our online form. If calling after 5 p.m., leave a detailed message including the description of the problem and the address, time, and date of the water waste.