Frequently Asked Questions

Questions

Answer

I recently received a door hanger at my home/business, what does this mean?

How can I avoid receiving another door hanger?

What are my water days and times?

My neighbor waters 7 days a week. Is that allowed?

What service does I.C.E. provide?

My friend doesn’t pay the same rate for water, why?

The house next door is vacant and their sprinklers are stuck on. Can you help?

Who can I call to report water waste?

Can you tell me how much my bill is?

Can you tell me about the toilet and washing machine rebates?

What are some easy ways to save water?

I received a notice for overwatering but it is really for my neighbor’s house. What should I do?

My neighbor has water coming into my backyard. Can you help me with that?

Some customers say there is no way to water without having runoff. Is that true?

How do I safely get rid of algae on my sidewalk?

What information is needed when reporting water waste?

My neighbors are watering all the time, why don’t they get a notice.

How do I know if I have a leak and what do I do about it?

No, this is not allowed. We recommend watering your lawn very early in the morning, before 10 A.M., no more than 3 times a week on the odd even schedule. For details on watering schedules visit our water conservation page. To report water waste, fill out our online form or call us at 875-1955.