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Frequently Asked Questions
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I recently received a door hanger at my home/business, what does this mean?
How can I avoid receiving another door hanger?
What are my water days and times?
My neighbor waters 7 days a week. Is that allowed?
What service does I.C.E. provide?
My friend doesn’t pay the same rate for water, why?
The house next door is vacant and their sprinklers are stuck on. Can you help?
Who can I call to report water waste?
Can you tell me how much my bill is?
Can you tell me about the toilet and washing machine rebates?
What are some easy ways to save water?
I received a notice for overwatering but it is really for my neighbor’s house. What should I do?
My neighbor has water coming into my backyard. Can you help me with that?
Some customers say there is no way to water without having runoff. Is that true?
How do I safely get rid of algae on my sidewalk?
What information is needed when reporting water waste?
My neighbors are watering all the time, why don’t they get a notice.
How do I know if I have a leak and what do I do about it?
No, there is definitely a way to water without having runoff. Soil varies from area to area so there is no perfect watering time that will suit all types. The best way to eliminate runoff is to shorten watering cycles but run more cycles. We recommend shortening each cycle to 5-7 minutes, with at least an hour between each cycle giving the water enough time to absorb into the lawn. If you have steep slopes, you may want to consider replacing your sprinkler nozzles with low output nozzles such as rotary nozzles. You can replace only the nozzle and don’t need to replace the whole sprinkler head.